1. An overview of data protection Firstly we want you to inform you that we are taking your privacy on level which is in strict behavior with “GDPR” Regulation (EU) 2016/679. by THE EUROPEAN PARLIAMENT AND THE COUNCIL from April 27, 2016. The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below. Data collection on our website Who is responsible for the data collection on this website? The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice. How do we collect your data? Most data are collected when you provide it to us. This could, for example, be data you enter on a contact or quotes forms. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website. The other part is browser cookies which you can Accept or Block of using. The using of our website when you not accept cookies are completely the same as the one when you accept cookies. What do we use your data for? Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site. What rights do you have regarding your data? You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities. The regulatory authorities center can be found by follow url: http://azop.hr/data-protection-agency Analytics and third-party tools When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Details can be found in our privacy policy under the heading “Third-party modules and analytics.” You can object to this analysis. We will inform you below about how to exercise your options in this regard. Assist4web protection of personal information Assist4web take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. By sending, signing contracts or direct contact, the client agrees to Assist4web company – to voluntarily make available their data of company that represents. The client allows the same used to protect personal interest in all the work that agrees with Assist4web. Assist4web undertakes to protect the personal data of each of our clients, in a way that it collects only necessary, basic information about customers / clients – that are necessary for fulfilling our obligations; inform customers about the way we collect information and regularly give customers a choice about their data, including the decision whether or not to have their name removed from lists used for our obligations for you as our past, or current client. All information about customers is strictly confidential and are available only where such information necessary to perform the tasks. All employees Assist4web and business partners are responsible for respecting the privacy policy. The information you provide on our website when filling out our contact or quotes forms are also stores so we can better communicate with you, provide quality information for internal statistical analysis, contact, etc. All of your personal information such as name, surname, e-mail address , phone numbers considered confidential information and trade secrets, and we will not in any way give, rent, sell, lend or exchange to third parties. We guarantee that all data will be used exclusively for the creation of an internal profile so that we could communicate better and will not be misused for anything else. Data Storage We only storage your emails sent to us via our Contact or Quotes Forms as well and directly sent to our web email address. The storage is managed by Microsoft Outlook Business Account and their cloud server for security reasons. IMPORTANT: Our website emails forms (Contact and Quotes forms) are just tool which delivers encrypted data (emails) to our Microsoft Outlook Office 365 Account . More info about Microsoft Office 365 security https://products.office.com/en/business/office-365-trust-center-security We DO NOT collect any other personal data rather then you send us with Contact or Qoutes forms on this website except cookies if you allow it first. All YOUR Data will be deleted after 120 days of finalizing the current project and no longer will be stored on our MICROSOFT OUTLOOK BUSINESS ACCOUNT. General information and mandatory information Data protection The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy. If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens. Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible. Notice concerning the party responsible for this website The party responsible for processing data on this website is: CEO and founder, Zorana Grozdanic Gajićeva 36, 32227 Borovo Croatia, EU email: assist@assist4web.com Revocation of your consent to the processing of your data Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. Right to file complaints with regulatory authorities If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. Right to data portability You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible. SSL or TLS encryption This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties. Information, blocking, deletion As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data. Opposition to promotional emails We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received. Data collection on our website Cookies Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Also you have FULL right to Not Allow cookies and use our website as any other user which is Accepted using of cookies. The cookies have expiration time of 30-days. So after 30-days all cookies will be deleted and you will asked again do you Accept or Not using of cookies. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Server log files The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are: Browser type and browser version Operating system used Referrer URL Host name of the accessing computer Time of the server request IP address These data will not be combined with data from other sources. Contact or Quotes Forms Should you send us questions via the contact or quotes form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission. We will, therefore, process any data you enter onto the forms only with your consent per “GDPR” Regulation (EU) 2016/679. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision. Analytics Google Analytics This website uses Google Analytics, a web analytics service. It is operated by Google Inc; 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising. On this link you can disable Google Analytics cookies: Google Analytics – https://tools.google.com/dlpage/gaoptout Demographic data collection by Google Analytics This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”. WordPress Stats This website uses the WordPress Stats tool to perform statistical analyses of visitor traffic. This service is provided by Automattic Inc; 60 29th Street # 343, San Francisco, CA 94110-4929, USA WordPress Stats uses cookies that are stored on your computer and allow an analysis of the use of the website. The information generated by the cookies about the use of our website is stored on servers in the USA. Your IP address will be anonymized after processing and before storage. WordPress Stats cookies remain on your device until you delete them. The storage of “WordPress Stats” cookies is based on “GDPR” Regulation (EU) 2016/679. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising. You can object to the collection and use of your data at any time with future effect by clicking on this link and setting an opt-out cookie in your browser: https://www.quantcast.com/opt-out/ You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Also More IMPORTANT you always have choice on your first visit to Assist4web.com to NOT Accept or Accept cookies. If you delete the cookies on your computer, you will have to set the opt-out cookie again. Google reCAPTCHA We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on our websites. This service is provided by Google Inc; 1600 Amphitheater Parkway, Mountain View, CA 94043, USA reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google. The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place. Data processing is based on “GDPR” Regulation (EU) 2016/679. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam. For more information about Google reCAPTCHA and Google’s privacy policy, please visit the following links: https://policies.google.com/privacy?hl=en and https://www.google.com/recaptcha/intro/v3beta.html. For any questions related to the protection of personal information, contact us at our e-mail.